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Now is when Ideation comes in. Our goal at The third and last phase, Implementation,
this point is to generate a lot of ideas for those will help us develop our products and services,
main needs identified before. Often rephrased but in an iterative, validated and solid way.
as How Might We? questions we try to generate The truth is that the chances of all those
as many ideas as we can, but not by ourselves ideas succeeding is not guaranteed.
and also involving our users in the process.
Who better to help us think of solutions? :) At That is why at this stage we should start by
the end we will have a lot of ideas, but we also quickly prototyping our ideas. It doesn't need to
need to converge and prioritize (remember that be perfect, it just needs to have the core
our products or services should focus on only functionalities and it can even be an emulation
of something not yet developed.
some needs, not too many). Mapping the ideas
on an Impact vs Effort chart is a great way to Then comes the time to get out there again
organize them and define quick wins (High and test it in the real world, with real users
Impact, Low Effort), core projects (High (ideally the ones involved until now, and other
Impact, High Effort), secondary tasks (Low users that we didn't involve before). With those
Impact, Low Effort) and projects to put on hold tests we learn what is working (a keeper), what
and reanalyze further ahead (Low Impact, High failed (needs redefinition) and what almost got
Effort). there (needs fine tuning). Then we refine the
prototype and retest it. We can run this
And what now? We have a set of ideas iteration cycle the times we need until we are
that are ready to be implemented, based confident that we have it right. Or until we feel
on real needs we found with our users. that unfortunately that idea will never work as
Exciting times, we should start fully we thought it would. But at least we just
invested the time and effort on a prototype, not
building everything right away! Or on a full 6 months project to later find out that it
maybe not J. wouldn't have a fit after all.
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