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In fact, most enterprise social platforms And when that knowledge and information
inherently support: is made available like that, it reduces work
Ÿ traceability – we can see who has done duplication, error repetition, time wasted,
what and when, which makes it easier to frustration. It saves resources. It allows your
understand how certain things came to organisation to be more agile, smarter and
be, to get in touch with those involved in more effective, thus boosting business results.
the process, to learn from it, to avoid work
duplication and repeating mistakes; This transform, this internal digital
Ÿ asynchronous work – we no longer transformation, is key for the success of the
depend on people being available all at externally focused digital transformations
the same time, no longer rely on those everyone have been raving about.
never-ending meetings, are no longer For this transformation to be possible,
subject to the dominance of the organisations need to develop digital
extroverts or to the quickest (seldom the
wisest) answers. leadership skills and work hard to create
Ÿ When you replace a regular update trusting cultures that welcome transparency
meeting with a page on a shared platform and mistakes as scaffolding to continuous
where all team members can log issues, improvement and engaged employees.
work done and lessons learned, for
example, you have one less meeting and Ana Neves
you get a shared knowledge record – a
t r u s t - b u i l d i n g i n s t r u m e n t o f Founding Partner
Knowman
transparency, and another piece for
organisational learning. Perfil | Profile
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